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|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, please contact our customer service on the telephone number provided.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Most items ship UPS ground within the United States or USPS express mail for international shipping and the full cost of shipping and handling is paid by the customer prior to shipment. UK orders will be shipped to our UK location and then on to the customer. If you would like to request express or overnight shipping for an item, please call us on the telephone numbers provided on our site to check the availability of the item and to find out more about the different rush shipping options available and their cost.
Out of Stock Policy
All of the Shambhala Meditation and Healing Tools are handcrafted and often made to order. As such we cannot always guarantee when your item will be in stock and when it will ship. Most items ship within 2 weeks except for Meditation Pyramid Systems which normally take 4-6 weeks. Just because the item you ordered is NOT identified as out-of-stock on our site does not necessarily mean that it will be in-stock when you order it. Please contact us using the customer service telephone numbers provided on our site if you would like a best estimate of when an item will be ready to ship. Be sure also to give us your current email address and phone number when you place your order in case we need to contact you with an update.
|What is the return policy?|
|The Tools are sold for fundraising purposes by The Church of Shambhala Vajradhara Maitreya Sangha, a 501(c)(3) Non-profit Organization. Due to the charitable nature of our work and the fact that the tools are handcrafted, customized and made to order all sales are final and we are unable to offer refunds, exchanges or cancellations as donations are made immediately. Thank you for your understanding.|