Return to Help Index
|Pricing and Billing|
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in the same state as our warehouse.|
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit card be charged?|
For purchases made by phone, your credit card will be charged within 24 hours of placing your order. For online purchases, your credit card will be authorized and charged when you complete the checkout process.
Please note that we are a 501(c)(3) Religious Non-profit Organization in the USA and UK Registered Charity. The charitable nature of our work means that we are unable to offer refunds, exchanges or cancellations. Consequently, all sales are final.